SMS API Platform

Messaging infrastructure

Reach customers with programmable SMS

Send transactional messages, verification codes, reminders, and notifications from one customer messaging platform.

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SMS messaging platform interface placeholder

99.9 %

Delivery rate

190 +

Countries

1600 +

Carriers

Built for marketplaces, fintech apps, logistics platforms, support teams, and developers building communication workflows across Africa.

Use cases

Engage your customers at every step of their journey

An all-in-one messaging platform for OTPs, alerts and notifications, promotional campaigns, customer support, and conversational messaging.

eCommerce · Logistics · Healthcare

Alerts & notifications

Send customers real-time updates on orders, deliveries, appointments, and account changes through reliable SMS notifications.

Fintech · eCommerce · SaaS

Verify

Secure signups and logins with instant OTPs and two-factor authentication.

Retail · eCommerce · Food & Dining

Promotional marketing

Run SMS campaigns for promotions, product launches, discounts, and customer reactivation.

eCommerce · Marketplace · Retail

Cart recovery

Bring customers back with timely abandoned cart reminders and checkout nudges.

Retail · Restaurants · Memberships

Loyalty campaigns

Send points updates, rewards, coupons, and personalized loyalty messages.

Support · Services · Customer Success

Conversational messaging

Support two-way conversations for customer service, confirmations, and follow-ups.

Customer journeys

Automated follow-ups

Trigger reminders, confirmations, reactivation messages, and next-step nudges from customer behavior and business events.

Reporting

Delivery insights

Monitor delivery outcomes, reply patterns, and campaign performance so teams can improve customer communication.

eCommerce · Logistics · Healthcare

Alerts & notifications

Send customers real-time updates on orders, deliveries, appointments, and account changes through reliable SMS notifications.

Fintech · eCommerce · SaaS

Verify

Secure signups and logins with instant OTPs and two-factor authentication.

Retail · eCommerce · Food & Dining

Promotional marketing

Run SMS campaigns for promotions, product launches, discounts, and customer reactivation.

eCommerce · Marketplace · Retail

Cart recovery

Bring customers back with timely abandoned cart reminders and checkout nudges.

Retail · Restaurants · Memberships

Loyalty campaigns

Send points updates, rewards, coupons, and personalized loyalty messages.

Support · Services · Customer Success

Conversational messaging

Support two-way conversations for customer service, confirmations, and follow-ups.

Customer journeys

Automated follow-ups

Trigger reminders, confirmations, reactivation messages, and next-step nudges from customer behavior and business events.

Reporting

Delivery insights

Monitor delivery outcomes, reply patterns, and campaign performance so teams can improve customer communication.

Connectivity

Reliable SMS infrastructure for authentication and customer messaging

Deliver OTPs, alerts, reminders, and campaign messages through a dependable messaging platform built for speed, routing quality, and delivery visibility.

High-performance SMS

Deliver time-sensitive messages quickly with infrastructure designed for high-volume transactional and customer communication.

Built-in fraud protection

Protect verification flows from suspicious traffic, repeated OTP abuse, and low-quality signups.

Smart routing

Route messages through reliable delivery paths so critical notifications and verification codes reach customers faster.

Delivery visibility

Track message status, delivery outcomes, and customer communication performance from one place.

Local and global reach

Support customer communication across regions while keeping your messaging workflows consistent.

Developer-ready APIs

Add SMS alerts, OTPs, reminders, and two-way messaging into your product without rebuilding messaging infrastructure.

Automate customer engagement with intelligent messaging workflows

Build SMS workflows that respond to customers, trigger the right messages, and keep conversations moving across marketing, support, verification, and operations.

AI conversations

Reply to customers automatically with brand-aware SMS agents.

Turn inbound SMS into guided conversations that answer common questions, qualify leads, collect intent, and move customers to the right next step without making them wait for a human response.

Brand-aware replies

Respond with your product context, tone, and support rules.

Lead capture

Qualify prospects and collect details directly from SMS replies.

Human handoff

Escalate complex replies to support with conversation context.

Campaign automation

Trigger SMS campaigns from customer actions and lifecycle events.

Build campaign flows around customer behavior, lifecycle stage, and business events so customers receive timely SMS updates without your team sending every message manually.

Lifecycle triggers

Trigger SMS from signups, purchases, inactivity, and events.

Personalized offers

Send relevant rewards, coupons, and product recommendations.

Cart recovery

Bring shoppers back with timely checkout nudges.

Verification flows

Protect signups, logins, and transactions with OTP workflows.

Add verification logic to the moments that matter most, including account creation, login, checkout, transaction approval, and recovery flows that need fast customer action.

OTP delivery

Send time-sensitive one-time passwords with delivery visibility.

Transaction approvals

Confirm payments, transfers, and sensitive actions by SMS.

Fallback verification

Retry or reroute verification when a path underperforms.

Operational alerts

Keep customers updated with real-time transactional messages.

Connect internal product events to customer-facing SMS so people know what changed, what is next, and when they need to take action across orders, appointments, accounts, and service updates.

Delivery updates

Notify customers about order, dispatch, and fulfillment events.

Appointment reminders

Reduce missed bookings with scheduled SMS reminders.

Account notifications

Send status, security, billing, and profile change alerts.

Flexible SMS pricing for your needs

Start with simple usage-based pricing, then scale with custom rates as your messaging volume grows.

Pay-as-you-go

Usage based

Pay for the messages you send. Start small without monthly commitments or long-term contracts.

No monthly commitment
Ideal for new SMS workflows
Send alerts, OTPs, reminders, and campaigns

View pricing

Volume discounts

Custom rates

Get custom pricing and volume discounts as your messaging usage grows across products, teams, and regions.

Better rates for higher volume
Support for growing messaging teams
Custom support for large senders

Contact sales

Start building

Don’t wait for the future of customer communication. Build it.

Flowdacity gives you the platform to turn every customer interaction into an intelligent, connected experience. Bring communication, context, and automation together across every channel, with flexible infrastructure that scales as you grow.

Start building

Talk to sales